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Planned strategic content pattern changes for a critical modal
Planned strategic content pattern changes for a critical modal
MicrocopyIAResources
Built Content Kit in Figma for folks who write microcopy
Built Content Kit in Figma for folks who write microcopy
Resources
Contributed to 80% usage growth and increased NPS by 20 points by redesigning a settings page
Contributed to 80% usage growth and increased NPS by 20 points by redesigning a settings page
Product design
Decreased errors by 43% and increased success rates by 2x with content design changes
Decreased errors by 43% and increased success rates by 2x with content design changes
MicrocopyIAResearch
Integrated content standards with our design system to scale our operations
Integrated content standards with our design system to scale our operations
ResourcesMicrocopyIA
Led an information architecture audit and ticket dive to advocate for customers
Led an information architecture audit and ticket dive to advocate for customers
IAResourcesResearch
Replaced repetitive onboarding content with a unified, persuasive message
Replaced repetitive onboarding content with a unified, persuasive message
MarketingMicrocopyIA
Revised key modals to educate product designers about version control
Revised key modals to educate product designers about version control
Microcopy
Revised an email nurture campaign for a product design audience
Revised an email nurture campaign for a product design audience
Marketing
Deliverables I’ve been responsible for over the course of my career
Deliverables I’ve been responsible for over the course of my career
ResourcesMarketingTechnicalResearchIAMicrocopyProduct design
Revised Lattice review cycle notifications
Revised Lattice review cycle notifications
MicrocopyIAMarketing
Blog
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Reviews
I’m a Melbourne-based content designer who works on the Canva design system
Glad you’re here. This is my portfolio.
Featured projects
Featured projects from my portfolio.
Built Content Kit in Figma for folks who write microcopy
Built Content Kit in Figma for folks who write microcopy
I based Content Kit on similar tools I made for me and my teammates at DocuSign and Lattice.
Contributed to 80% usage growth and increased NPS by 20 points by redesigning a settings page
Contributed to 80% usage growth and increased NPS by 20 points by redesigning a settings page
Redesigned a settings page to increase feature adoption and add a new report type with no product design support.
Led an information architecture audit and ticket dive to advocate for customers
Led an information architecture audit and ticket dive to advocate for customers
I led a ticket dive and content audit in an eSignature product area that generates support volume.
Planned strategic content pattern changes for a critical modal
Planned strategic content pattern changes for a critical modal
A DocuSign Notary identity verification modal needed some content pattern revisions to effectively communicate real-time status updates.
Featured blog posts
Notes and ideas about content design, customer advoacy, and design tools.
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